Order Processing Terms

We accept the following methods of payment:

We make every effort to have all items in stock at all times.  If an item is not in stock your order may or may not go on backorder.  This is determined if the manufacturer/distributor has an item in stock and we can get the product within 3 weeks.  If we are not able to get the item that is out of stock within 3 weeks, we will ship the other item(s) on your order.  You can check the status of your order by clicking MY ACCOUNT and view the status of your order or simply call us toll-free at +1-951-226-0347. We are always happy to assist you.

In the event your order is damaged in transit, do not throw away any packing materials, including the outer carton, as this will void any claim.  Damage claims must be reported to us within three business days of receiving your shipment, or your claim will be deemed invalid.

Proof of Delivery
UNLESS you check the “Signature Required” box on your order, your order will be shipped on a “Signature Released” basis, and the carrier may leave the package, if no one is present at your shipping address.  The carrier has the discretion to leave or not leave a package.  If you are sending a package as a gift, please let the recipient know something is coming, so they can watch for it.

UNLESS you check the “Signature Required” box on your order, you hereby agree that we may successfully dispute and defend against any chargeback or other claim of non-delivery made by you with proof of delivery, not “Signature Required”.

If “Signature Required” is not selected for your order, we reserve the right to require a signature for the shipment.

Your credit card will be charged by Rainbow Flags.  We reserve the right to check your account for fraudulent charges and chargeback purchases.  We may refuse orders from accounts showing fraudulent charges or one or more chargebacks.

If you chargeback, and we prevail, you agree that we will charge your card the chargeback fee that was charged by the issuing bank to us.  An unauthorized chargeback is unlawful, and we may file a report with appropriate law enforcement agencies.